Business Intelligence Software At Sysco Case Study

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Business Intelligence Software At Sysco Case Study – Business Intelligence Software at SYSCO 1 Case Overview SYSCO is a large food service company in the US Distributing food and related supplies to restaurants, schools, Highly decentralized company with many operating divisions Company already has BI software in divisions case centers on the process related to its new BI software for the whole company, how much to buy, and the implementation of the new software 2 Case Objectives What is BI software? What are the business benefits of BI software? What are the other two options for purchasing BI software at SYSCO? What are the risks of implementing BI software at SYSCO?

How should SYSCO judge the success of its BI software implementation? Is BI likely to provide SYSCO with a competitive advantage? A sustainable competitive advantage? 3 What is BI Software? What is BI software? Statistical analysis Data mining Ad hoc questions Other features Why did/does SYSCO need it? Make better use of available information Better understand their customers Potential competitive advantage? 4 What is BI Software? (cont. ) What type of companies benefit from BI software? In general, small and large Not everything needs to be purchased Appropriate IT infrastructure is critical, however BI Alternatives at SYSCO Purchase minimum to address specific current business needs? Buy more than the minimum amount in advance to take advantage of price discounts? What approach do you recommend? 6 Analysis of Alternatives Pros and cons – buy everything now Save money by buying everything now Modules are more likely to be needed in the long run Integration may be easier sooner rather than later Business need not identified No time frames clear unclear More risk due to the resistance of the operating companies and paying for something unknown and unnecessary at the moment Other things ?????? Analysis of Alternatives (cont. ) Pros and cons If you identify two questions in advance it is a clear business case If these questions are satisfactorily addressed the capabilities of SW will be demonstrated to users Users may naturally ask “what else can BI software do? ” 8 Implementation Issues What are the main challenges to implementation? Required interfaces with corporate data sources Operating companies may resist cost assessments Operating companies already have some BI software 9 Implementation Issues (cont. Could SYSCO be optional for operating companies to participate? Is the Business Objects approach to support a positive? If so, could it be used to mitigate possible negative feelings from the operating companies? Does SYSCO seem to have the appropriate infrastructure in place? From the perspective of the operating companies? the sites on which BI is installed Number of training sessions completed Subjective assessments, eg satisfaction, attitude Nature of participation in the design process Nature and extent of use of BI software If sales and customer retention rates increase, is it because of BI, other development within SYSCO , or something else 10 patents for Business Objects from April 2007 Type of support provided by Business Objects Use of support from operating companies 11 BI and Competitive Advantage Can IT provide a competitive advantage? Can BI provide a competitive advantage? Can BI provide sustainable competitive advantage? Can the SYSCO competition do the same? 12

Business Intelligence Software At Sysco Case Study

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